Shipping Policy

Shipping Policy

Welcome to Letsneon.com! We are committed to providing you with reliable and efficient shipping services. Please read our shipping policy carefully to understand the terms and conditions of our delivery process.

1. Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• Custom orders may require additional processing time, depending on the complexity and design approval.

• You will receive an email notification once your order has been processed and shipped.

2. Shipping Methods and Delivery Time

• We offer worldwide shipping through trusted courier partners.

• Estimated delivery times:

  • Standard Shipping: 7-14 business days

  • Express Shipping: 3-7 business days (available at an additional cost)

• Delivery times may vary based on your location and customs clearance.

3. Shipping Costs

• Shipping costs are calculated at checkout and depend on the destination, shipping method, and package weight.

• For orders exceeding a specific value, free shipping may be available (check our promotions for eligibility).

4. Customs, Duties, and Taxes

• International orders may be subject to customs fees, import duties, and taxes imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price or shipping fee.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can use this number to track your shipment on the courier’s website.

6. Address Accuracy

• Please ensure that the shipping address provided is complete and accurate.

• Letsneon.com is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Shipping Restrictions

• Certain regions or countries may have restrictions on shipping neon signs or LED products. If your order cannot be shipped to your location, we will notify you promptly.

8. Lost or Damaged Shipments

• In case of lost or damaged shipments, please contact us immediately at support@letsneon.com.

• Provide your order number and a detailed description of the issue. We will work with the courier to resolve the matter.